Many large, multi location companies need telecommunications workforce management software for resource scheduling to better control their own internal telecom needs. The workforce often involves a combination of company employees and companies with telecommunication expertise serving as subcontractors. Such companies can have locations spread across many states or nations, and a large part of the business is mobile. Efficient telecom workforce management involves these problems:
- Matching types of work to workers with the right skills to fix, install, or repair correctly the first time
- Filling their workday
- Minimizing their travel time
- Providing them with the right parts and equipment for their jobs
Cable, jacks, port assignments, PBX and VOIP devices, circuit assignments are just some of the jobs the telco workforce management system handles.
Here are some of the details on how FieldPower handles these jobs:
- Cable Management of fiber, Ethernet and other cabling
- Jack and port assignments , telephone and voice mail moves, adds, and changes
- Support for multiple phone companies, including Cisco and Rolm
- Support for Legacy PBX and for the latest VOIP switches
- Pager management
- Circuit assignment
- Complex Inventory Management - Multiple Inventory locations with stock level, reorder points, and costs
- Integration of the internal company directory
- Support for Video conferencing.
- Some of the process management tasks include the use of multiple subcontractors to work together in order to accomplish a common goal
- Resource and task scheduling
- PO tracking
- Team scheduling
- Service Level Agreement (SLA) setting and management
- Field Power Architecture
- Outside-Plant-Software
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