» Telecommunications Call Center Website

 

With Fieldpower, you receive your own customized and secure website. This is where you can safely record customer problems and have call center staff manage and address them. Each login is recorded, and different security levels are assigned to each user name and user type. Password complexity and frequency of required password changes are under your control. We can even limit access to people within your building using host based firewalls, or VPN.

Customers can be allowed to enter their own work requests, at your discretion.