FieldPower has an immediate payback because it both improves the efficiency of your telecommunications field force management and expands your business. FieldPower Web-based field force management software maximizes technician billable work time. It intelligently chooses technicians by their location, availability, SLA, and proper skills, while helping to avoid overtime. Your customers always return to give you more business because you provide them an easy to use website, connected to your company.
FieldPower's Telecom field force management software means more than just great scheduling software. If you need real time service center connectivity, you can immediately learn of new work or changes in existing work. Your telco field force management software needs to keep your client informed with accurate, real time status and reporting. Also, your dispatchers need to be alerted of emergencies, and have the ability to reroute mobile technicians wirelessly with mobile data solutions. That's what FieldPower's telecommunications field force management software is all about! We offer a fast way of achieving maximum client satisfaction.
Here is what FieldPower offers you:
- Resource management of technicians, their work schedules and skills
- Manage your work using a secure web site customized for the needs of Field Service management
- Increase productivity by dispatching the closest technicians with the proper skills
- Mobile field force software designed to support telecom work
- Administer field workers who drive to appointments, or work from desks inside buildings
- Increase billables by sharing technicians transparently between customers
- Third party workforce and multiple subcontractors management
- Decrease overtime by tracking the number of hours worked to date at the time of dispatching
- Optional Dynamic Dispatching or Real time dispatching via various mobile devices
- GPS location and mapping of customers and technicians
- Extensive reporting at the technician, group,and company levels with comparisons of quantity and quality of accomplished work
- Driving directions and travel time minimization
- Parts inventory at single or multiple locations
- Ability to add to computer calculated drive times, for rush hours or congested conditions
- Multiple levels of security define what users can see or change. Security is an important part of the business for us
- Technicians can logon to FieldPower while in the field and send the status of their work to update as necessary
- Customer invoice creation with customizable business rules and full detail
- Offer your customer a complete billing solution
- Provide a complete field service management software package.
Here is what your customer receives:
- A website, with your company name on it
- An order entry / trouble ticket screen that will be customized to fit your business needs
- A confirmed appointment on the first call
- Scheduling of multiple workers with different skills to work on the same project
- Optional Legal Requirements of work and estimated cost acceptance by the customer
- A complete history of every step of the current project, with linked history to all past projects completed for the same customer
- Ability to find customers by phone or account number, name, dates or work, and other metrics
- Email and/or voice reminders sent to customer to decrease missed appointments
- Real time updates of service delays and the presentations of the best options to avoid these delays
- Tracking of Service Level Agreements(SLA) with automated warnings
- Extensive reporting so you can understand the quantity, and most of all, the quality of the work.
- Multiple levels of security defining what users can see or change
- Ability to integrate with your existing core systems, such as order entry or billing
- Optional separate billing and accounting system
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