FieldPower's telecommunications service scheduling software uses an intelligent calendar and intelligent business rules to allow a one call appointment to be finalized with your customer while they are still on the phone with you. This provides a powerful competitive advantage as you are able to attain both customer satisfaction and cost reduction. This is possible because the telecom service scheduling software interconnects both companies in real time. So when your customer calls your service or call center, your employee is presented with the complete optimized technicians who are employees of other companies employing Field Technicians, and can make a confirmed appointment on the first call.

FieldPower's telco service scheduling software uses intelligent algorithmic software that uses six variables to optimize the choice and scheduling of the right service technician: work schedule, location, skill, SLA, overtime, and length of job.

 Technicians work schedule:

• Types of skills
• Travel time between the technician's location and the customer's location
• Add travel time for rush hour and other special conditions
• Remember customer reoccurring appointments, and automatically schedule them
• An approximate length of time each type of repair or installation can take
• Knowledge of other technicians who will be near the customer's location in the near future
• Knowledge of how close each technician is to being into overtime

In the scheduling calender below the computer, based on the type of work, the technician's schedule, including vacations, and the technician location, has decided which technicians to suggest and is also keeping track of hours per week to avoid overtime.

Mobile Service Scheduling software falls into two types; Dispatch centric mobile field service and Asset centric mobile field service. FieldPower service scheduling software is Dispatch centric because it focuses on improving the effectiveness of scheduling and dispatching of the correct technician.