Field Service Quality control is often lacking. If you were a manufacturer you would never think of eliminating the quality control function from your production processes. Without quality control software, the number of defective products that must be reworked, scrapped or returned would dramatically increase. Ensuring data quality within field service is a discipline that is frequently overlooked by many organizations. It is often not until you discover a major problem that could have been avoided by using field service quality control software that you recognize its importance.
You can’t improve your field service quality of service unless you can measure it, and the most important measurement is what your customer thinks. FieldPower’s quality control software provides your customers with a private, anonymous web site /emails where they both rate the quality of work performed, and offer suggestions for improvement. Then we analyze this data and produce reports that you can use to compare different vendors and workers quality, and classify suggestions for improvements by category for your easy access.
Customers want to be kept informed – when will the technician arrive, have there been any delays, what is the status of work.
Now they can check on their own using this limited web based system, which is designed to both increase their sense of control, and to keep you off the phone answering their questions.
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