Mobile Customer Service

Mobile customer service means providing your customers with field service as part of their customer experience. Mobile customer service includes delivery, installation, repair, maintenance, or changes to equipment or services sold by the business to their customers. Such organizations may be departments within the primary business, or as is more often the case in large business, they will be one or more subcontractors who specialize in providing a particular type of mobile customer service. The results of mobile customer service software are beginning to be regarded as part of the overall profit picture, rather than just an expense.

FieldPower’s software makes managing a profitable mobile customer service easy and profitable by establishing a bond between customer service and field service which is a difficult but necessary task. The very different environments in which they operate; customer service inside answering phones, and field service outside driving trucks, is an incubator for misunderstandings, as are the philosophical differences, one needing to make promises of quick service, and the other having to deliver.

The mobile customer service management software manages your field technicians by providing the lowest cost with the best customer service. Our mobile customer service workforce software uses location, SLA, drive time, certifications, rush hour, technician cost, and more to deliver more work to and get additional completed jobs from your technicians at lower costs. The basic mobile customer service software. For optional modules, click here.