» Field Service Customer Service Software
The customer service desk is probably the first point of contact between your company and your customer- and you want it to be a good one. "You never get a second chance to make a first impression"
FieldPower’s field service customer service software is customizable. Designed to your company's need to minimize data entry and call time. Since FieldPower is web based, your call centers can be located anywhere in the world.
First class customer service requires first call scheduling. Your customers need to receive a confirmed appointment time on their first call. FieldPower knows your vendor and employee schedule, future locations, and skill information making first call scheduling possible – increasing the professional appearance and customer opinions of your customer service.
FieldPower integrates with most existing applications. If you are usingRemedy
- Navision
- Microsoft CRM
- NetCool
- Lotus Notes
- Great Plains
Or any other systems, including those home-grown. We are the application integration experts. With over 2000 programmers we can connect FieldPower to any other software, at any point you choose, passing data in both directions.
Many Businesses use Field service management software to lower costs and increase customer service. If you would like a detailed look at one business, click on telecom field force automation