» Real Time Scheduling

 

Competitive differentiation – the need to provide an added value to your service over your competitors, is driving organizations into new areas to provide better service, and one of these is real time scheduling. For real time scheduling to work, information about the field service personal must be available to customer service including the work schedule of each individual field service technician. What hours are they working, which shift, and which days of the week are they available, and what work are they already committed to. To maximize the benefits and profits of the customer service <-> field service relationship, a number of additional pieces of information need to be analyzed while the customer is still on the phone, and customer service shown an easy to understand calendar of possible appointments in a particular order. What is desired is to satisfy the customer’s need for real time scheduling at the least cost.

FieldPowerTM combines real-time scheduling with scheduled or real time dispatching, customized work orders live maps, and reporting to provide both primary and TPA companies with a complete real time field service management package.