» Decrease Missed Appointments
Customer missed appointments result in lost revenue and customer embarrassment or anger –and your company loses. The simple act of a customer reminder - contacting the customer the day before the appointments has been found to decrease customer missed appointments by over 50%.
FieldPower’s automated customer reminder system delivers the message. The computer takes all next day appointments together with your company's personalized information and contacts the customer by
- Automated voice call
- Text message
- Fax
“Please remember Ajax Utility will be at ________________address tomorrow, Wednesday 25th at 9:30 AM” Please call 8005551212 if you need to reschedule.
Studies show that 5% of all appointments are missed because the customer forgot about them. If a technician does 100 jobs per month, at an average net cost to your company of $80.this results in $167, / month of net loss per month per technician due to customer missed appointments.
5 % Customer missed appointments cut by 50% = 2.5%
Cost to your company for 2.5 missed jobs = $100.00 per technician/month, or 1200/ year
If you employ 50 technicians
Savings = $60,000 per year
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Many Businesses use Field service management software to lower costs and increase customer service. If you would like a detailed look at one business, click on telecom field force automation

