» Decrease Missed Appointments

 

Customer missed appointments result in lost revenue and customer embarrassment or anger –and your company loses. The simple act of a customer reminder - contacting the customer the day before the appointments has been found to decrease customer missed appointments by over 50%.

FieldPower’s automated customer reminder system delivers the message. The computer takes all next day appointments together with your company's personalized information and contacts the customer by

• Automated voice call
• Email
• Text message
• Fax

“Please remember Ajax Utility will be at ________________address tomorrow, Wednesday 25th at 9:30 AM” Please call 8005551212 if you need to reschedule.

Studies show that 5% of all appointments are missed because the customer forgot about them. If a technician does 100 jobs per month, at an average net cost to your company of $80.this results in $167, / month of net loss per month per technician due to customer missed appointments.

5 % Customer missed appointments cut by 50% = 2.5%

Cost to your company for 2.5 missed jobs = $100.00 per technician/month, or 1200/ year

If you employ 50 technicians

Savings = $60,000 per year