Customer missed appointments result in lost revenue and customer embarrassment or anger –and your company loses. The simple act of a customer reminder - contacting the customer the day before the appointments has been found to decrease customer missed appointments by over 50%.
FieldPower’s automated customer reminder system delivers the message. The computer takes all next day appointments together with your company's personalized information and contacts the customer by
“Please remember Ajax Utility will be at ________________address tomorrow, Wednesday 25th at 9:30 AM” Please call 8005551212 if you need to reschedule.
Studies show that 5% of all appointments are missed because the customer forgot about them. If a technician does 100 jobs per month, at an average net cost to your company of $80.this results in $167, / month of net loss per month per technician due to customer missed appointments.
5 % Customer missed appointments cut by 50% = 2.5%
Cost to your company for 2.5 missed jobs = $100.00 per technician/month, or 1200/ year
If you employ 50 technicians
Savings = $60,000 per year
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