According to Aberdeen
- 83% of service organizations indicate that their customers require response times of less than 24 hours.
- Two-thirds of polled companies are looking to purchase and/or upgrade technology to automate portions of field service processes.
- Only 13% of executives are very or extremely satisfied with their field service operations
As the needs of the customers are mounting, the field service organizations have realized the importance of field service management software and also enforced them to adapt field automation software to satisfy their customers. It is very important to analyze the requirements and budget for a successful implementation.
This whitepaper will help you to analyze and understand the actual need for the software in your organization.